Help & FAQ

AI Department gives your business three AI departments — Marketing, Sales and Product. You give each department a task on the Task Board, the AI does the work, and you review and approve the result. Everything the AI writes is based on your own brand answers, so it sounds like your business, not a generic template.

1. Answer three quick questions (or press Fill in the rest from my website) and press Launch — your free week (7 days, no card) starts, and your Brand Kit and first 7 posts with pictures are made for you in a few minutes.
2. Review your posts on Social Posts and post them — nothing goes out until you do.
3. Brief a task on the Task Board and press Run.
4. Choose a plan on the Billing page before your free week ends — everything you made stays.

Yes. Every page in the app has a round ? button beside its title. Press it and a guide opens for that page: what the page is for, what to press in order, and what is good to know, such as what uses your monthly allowance. Press Got it to close it.

Open Analysis in the sidebar. It shows the deliverables you approved, tasks completed, words written, research sources checked, videos created and chat messages, a weekly chart by department, how often results were approved first time, and how fast the AI works. It also estimates the hours saved on the work you approved — the assumptions for each task type are listed on the page, and if you enter your hourly rate it shows the value in Ringgit. It counts what AI Department produced; it cannot see your sales or social media results.

Add-ons you have show in the menu with everything else. Add-ons you do not have yet are under More tools at the bottom of the menu, marked Add-on — open one to see what it does, and add it from the Billing page.

After you sign up we send a confirmation link to your email. Click it and you are signed in and taken straight to setup. This stops other people from registering with your address.

English, Bahasa Malaysia, Simplified Chinese, English + Bahasa Malaysia, English + Chinese, Traditional Chinese, Bahasa Indonesia, Thai, Vietnamese, Filipino, Japanese, Korean, Hindi, Arabic, Spanish, Portuguese, French, German, Italian, Dutch, Turkish, English + Spanish, English + Arabic, English + Hindi. Set your default language in Settings; you can choose a different language for any single task.

No — only your business name and what your business does are required. The AI can only write about your business using what you tell it, so the other questions (what you sell and at what price, who your customers are, their problems, why they choose you, your channels, competitors, goals and a sample of your writing) make every deliverable better. Where an answer is missing, the AI leaves a placeholder like [ADD: …] instead of guessing. Add or change answers any time in Settings, in any language.

The AI is instructed never to claim an award, certification, qualification or result that you did not list under "Stage, experience & credentials". If something is not written there, it will not appear in your content — list only what is true and verifiable.

Four documents generated from your answers: Core Brand (who you are, your ideal customer, positioning), Product & Offers (what you sell, value, proof, objections), Growth Marketing (channels, what works, competitors, goals) and Brand Voice (how you sound, words to use and avoid, examples). They are loaded into every task, so all your content describes your business the same way.

Yes. Open a document on the Brand Kit page, click Edit, change anything and Save. Your edits are used from the next task onwards. Regenerating the Brand Kit replaces all four documents, including your edits.

You changed your brand answers after the Brand Kit was generated. Regenerate it so the documents match your latest answers.

5 times a month. It is usually only needed after you change your answers.

Every task is a card that moves through four columns:

• To do — new cards wait here. Press Run when you are ready.
• Working — the AI is doing the task.
• Review — the result is ready for you to read.
• Done — you approved it and it is saved in your Content Library.

Goal is what the task should achieve. Output is exactly what should be delivered (for example "7 posts with captions and hashtags"). Acceptance criteria are how you will judge that it is done — the AI checks its work against them. Templates fill these in for you; edit them to fit.

Marketing

• Social media posts x7
• 4-week content calendar
• Email campaign (3 emails)
• Ad copy set (Meta + Google)
• Blog post draft
• Launch / promo campaign plan

Sales

• Cold outreach sequence
• Proposal draft
• Sales one-pager
• Objection handling script
• Discovery call guide
• Follow-up sequence after a quote

Product

• Product / offer brief
• Customer personas
• Pricing & packaging review
• Customer feedback synthesis
• 90-day roadmap

Or choose Custom task and write your own brief.

Anything the AI should work from: customer reviews to analyse, a product description, a keyword, a web page URL for an SEO audit, notes from a sales call. Up to 30,000 characters.

Usually 1–3 minutes. Research tasks can take longer because the AI searches the web. The board refreshes by itself while a task is working.

Two. Add more cards to To do and run them when a slot is free.

On the card, use "Request changes" and describe what to change in plain words — the AI writes a full new version and keeps the previous one in the history. You can also click "Edit result" and change the text yourself before approving.

The card moves to Done and the result is saved in your Content Library. If you later revise and approve again, the same library entry is updated instead of creating a duplicate.

No. A failed or interrupted run never counts against your monthly allowance. The card goes back to To do with the reason — press Run again. A task stuck in Working for 20 minutes is marked as failed automatically.

Yes. Each run and each revision uses one task run from your monthly allowance.

Use Chat for quick questions, ideas and short drafts with the Marketing, Sales or Product agent. Use the Task Board for real deliverables you want to review, revise and keep. Chat also knows your brand answers.

Yes, while you stay in the same conversation. Switching to another agent or reloading the page starts a fresh conversation. Each message can be up to 8,000 characters. For anything you want to keep, use the Task Board — chat replies are not saved to the Content Library.

Every result you approve from the Task Board, plus your AI videos. Filter by department or type, open an item to read it in full, copy it, archive it or delete it.

Adds these tasks (RM 79/month):

• Keyword & topic cluster plan
• SEO blog post
• AEO FAQ page
• On-page SEO audit of a URL

For the URL audit, paste the full page address in Inputs — the AI opens the page and reviews what is actually on it. AEO means writing so AI assistants and search engines can quote your answers directly — and the AI visibility check shows whether they actually do.

Any website: every approved post has Copy for my website — title, article (formatting kept), SEO description, URL slug and FAQ code, ready to paste into Wix, Squarespace, Shopify, Webflow, Framer or any other builder. The same screen has Download as a web page: one finished file to upload, or to send to whoever looks after your site. Once the post is on your site, press It's on my site and paste the page's address — we open it to check, and from then on your report shows what AI assistants said before the page and after it.

Automatic: add a Zapier or Make webhook on the AI SEO/AEO page and each post is sent there to publish on almost any platform — or connect WordPress directly. Always only after you approve:

1. On the AI SEO/AEO page, connect your site with a WordPress Application Password (WordPress → Users → Profile → Application Passwords). Your real password is never needed; revoke it in WordPress any time.
2. Send any approved blog post to WordPress as a draft or live.
3. The auto-writer writes a post for the next keyword in your queue on the days you pick, at 9 am. Each one waits as Ready for you under Write for your website on the AI SEO/AEO page until you approve it. With "send it to WordPress when I approve" on, approving publishes it.

A post that still contains [ADD: …] or [VERIFY: …] notes is always saved as a draft, never published live. Keyword plans come from the AI's knowledge of your business and market, not from a search-volume tool. Not on WordPress? Copy approved posts from the Content Library.

Yes — the Business Page tab. It is part of AI SEO/AEO, open during the free week, and free if you were given a code for it. The first time you open it, we fill in what you already answered in your Brand Kit; change anything you like.

1. Type your business details: name, what you do, address, hours, phone, what you sell.
2. Add up to 6 of your own photos. We never add AI pictures to this page.
3. Press Write my page. The AI writes a title, an article, questions and answers and a description of each photo — only from what you typed and, if you give one, your website. Anything else is left out, not guessed, and any phone number, email or link that is not in your details or on your website is removed.
4. Read it, change any words, then press Publish my page.

It goes online at an address like ai.verisance.com.my/p/your-name, as a normal web page with the business code that Google and AI assistants read. The address cannot change after you publish.

The page stays online while you have a plan or a code; if the plan ends and you have no code it goes offline and nothing is deleted. Take offline hides it, and you can delete the page and its photos at any time. A page helps AI assistants find correct facts about you, but we cannot promise that an assistant will recommend you.

Create an account (or log in), open Business Page in the menu and type the code. If your free week is still running, press Have a code for a free Business Page? near the top first. You can also type it in the Code box when you create your account; it is then applied when you first open Business Page. If the code came as a link, it is filled in for you.

The code makes the Business Page free for your account with no end date: you can write, edit and publish your page, and it stays online without a plan.

Whoever gave you the code may link to your page from their own website while it is online.

It opens the Business Page only. The other tools, such as the weekly check of what AI assistants say about you, still need a plan. Each code works for a limited number of businesses; if yours is refused, ask whoever gave it to you for a new one.

Yes. Open Business Page and go to Step 5 — What's new. Type a title and a few lines, pick the date, add one photo if you like, and press Add update.

It shows near the top of your page with its date, newest first, within about a minute if your page is online. Each update has its own photo, so it does not use up the 6 photos of your page, and you write the words yourself, so it does not use your AI writes.

You can keep up to 12 updates; remove an old one to add another. You can change the words and the date of an update; to change its photo, remove the update and add it again.

If the new item should also be in your main article, add it under What you sell in Step 1 and press Write it again, or type it into the article yourself.

On the AI SEO/AEO page, the card Are AI assistants recommending you? checks it for you:

1. Add the questions your customers ask before they know you — “where can I buy …”, “best … near …” — or press Find questions for me: we read your website and what people type into Google about what you sell, and with Google Search Console connected, the real searches that found your website in the last 28 days. Each idea shows where it came from.
2. We ask each one to Google Gemini (with Google Search), Claude and ChatGPT (both with web search), exactly as a stranger would.
3. For every answer you see whether it named you, whether it used your website as a source, and which businesses it recommended instead.
4. Where no assistant names you, those questions are queued for your writer. On the paid AI SEO/AEO plan, one page is written after each check for the top one: it waits as Ready for you on the AI SEO/AEO page and we email you. Nothing is published without you, and you can untick it in Settings. Write posts for the questions you're missing queues them yourself at any time.

Checks run on their own every week (or every 2 weeks or month — change it in Settings, where you can also add other names customers know you by), and you can press Check now. Checks are free: they never use your SEO tasks; the page that is written uses one.

AI answers change from one ask to the next, so treat one check as a sample and watch the trend over a few weeks. Perplexity is not checked yet.

On the AI SEO/AEO page (Results tab), the card How you are doing on Google connects your Google Search Console with read-only access — we can never change anything in it, and it costs nothing.

• It shows how often your pages appear in Google, how many people click and your average position — last 28 days, refreshed every day.
• Your top searches feed Find questions for me in the AI visibility card, so the questions you track are the ones people really search.

Your website must already be verified in Search Console. If Google ever stops the connection (for example after a password change), the card shows Connect Google again — one click, and your chosen site is kept.

Yes — on the AI SEO/AEO page, the card Your Google profile:

• Look me up on Google finds your listing on Google Maps and shows what Google has now — name, address, phone, website, hours, rating and reviews — then tells you what does not match your own details (for example an old phone number). We only show a listing when Google Maps actually returns it.
• It explains how to check whether the profile is yours, claim it, or create one if you have none.
• Write my profile content gives you a description that follows Google's rules, your services with prices, your hours and a review-request message — written only from your own details.

We can't change your profile for you: you paste the content in at business.google.com. It's free — it never uses your SEO tasks.

Two small files for your own website, made on the AI SEO/AEO page under Help AI understand your business:

• Business schema — code for the head of every page that tells Google and AI assistants your name, what you sell, where you are, your hours and how to reach you.
• llms.txt — a short plain summary of your business and key pages, at your website's root, for AI crawlers.

Both are made only from what you told us (Brand Kit answers, WhatsApp fact sheet, your website, posts we published), and a fact check removes any phone number, email or link that isn't in your own details. Anything missing is listed so you can add it. Ratings, awards and credentials are never included.

The card shows where to paste them on your platform, and Check my site confirms when each one is live. Some platforms (such as Wix and Squarespace) can't host llms.txt — there, the schema is the part that matters. Making the files is free: it never uses your SEO tasks.

On Social Posts, pick where you post (Instagram, Facebook, TikTok, LinkedIn, X, Threads), how many posts and an optional focus, and press Plan my next posts. Each post arrives as its own card: a caption in your brand voice and language, hashtags, a picture made for it (with your real products and people if you use AI Character & Product), and the day and time to post. On your phone, Post opens your phone’s share menu with the picture attached and the caption copied — choose Instagram, Facebook, TikTok, WhatsApp or LinkedIn and paste. On a computer, Post copies the caption, downloads the picture and opens the site. Turn on the morning reminder to get an email on posting days. A pack uses 1 task run plus one AI image per post. Already have a Social media posts document from the Task Board? Turn it into cards with one click.

On the AI Research page, add up to 10 competitors or topics and choose how often to check them (every week, every 2 weeks or every month). Each time, the research team searches the live web for what is new since its last check — launches, price changes, promotions, openings, reviews, news — and writes a short finding with a link for every fact. Findings wait on the AI Research page: mark one Useful to save it to your Content Library, turn it into a task to plan your response, or dismiss it. A check that finds something new uses 1 research run; a check that finds nothing new is free. If your research runs for the month are used up, checks pause and resume on the 1st.

Adds these tasks (RM 99/month):

• Competitor analysis
• Industry trend report
• Market & opportunity scan
• Public review & sentiment analysis

When you run a research task, the AI searches the live web (up to 8 searches per run), reads the pages it finds and writes the report. It is instructed to give a source for every fact and to say plainly when it could not find something instead of guessing. The report ends with a Sources list you can check.

Nowhere. The report stays in your account — on the AI Research page, and in your Content Library once you approve it. It is not emailed or shared with anyone. Copy or download it from there when you need it.

Adds these tasks (RM 149/month):

• Short-video scripts x3
• Video storyboard + AI video prompts

Plus AI video renders on the AI Studio page (or straight from a video script task): describe the shot, choose 9:16 / 16:9 / 1:1 and 4 or 5 or 6 or 8 or 10 seconds. Videos are 480p. 8 renders a month.

In AI Studio → Storyboard: type your idea (or pick a saved post), choose about 15, 20 or 30 seconds and a shape.

1. Plan — AI writes 2 to 6 shots using your Brand Kit.
2. Pictures — a picture of each shot, keeping the same place, light and clothing (and your saved characters and products, if you have AI Character & Product).
3. Check — edit any shot's words, redraw a picture, reorder, add or remove shots.
4. Render — each picture becomes a 5- or 10-second clip, and the clips are joined into one video with short fades, ready to download.

Planning is free. Each picture uses 1 AI image; each clip uses 1 render, then video credits. You see what it will use before rendering, and clips that fail are not counted. Add captions and music in your editing app.

Save up to 3 photos each of your people (characters) and products once, on the Characters & Products page (RM 99/month, included in Full Stack).

In AI Images, pick up to 1 character and 2 products and describe the scene — the picture shows that real person and that real product. With AI Studio, pick that picture as the start frame of a video, so they stay the same while it moves. Images use your normal monthly image allowance; videos use your renders or credits as usual.

For a character you can also make a 5-angle reference sheet: five views of their head, from left profile to right profile, made from your photos. It uses 5 images of your allowance (1 to redo a single view). Look at it, redo any view that is off, then approve it. It is used only for pictures that show the person from the side, so their face and hair stay the same; when they face the camera, your own photos are used on their own.

The sheet copies the look in your photos, so save photos with the hairstyle you want in your pictures. Change photos on a saved item swaps its photos without deleting it; a character's reference sheet is removed with the old photos, so make a new one afterwards.

For a person, you must have their permission to use their photos and likeness, and it cannot be a celebrity or public figure. Photos are stored privately; delete an item any time to remove its photos. Check faces, labels and small print before you post — AI can get fine details slightly wrong.

Buy video credits on the AI Studio page. 1 credit = 5 seconds of video — a 5-second video uses 1 credit, a 10-second video uses 2.

Your included monthly renders are always used first. Credits last 12 months, you can pay by card or FPX, and a render that fails gives its credits back. Credits need the AI Studio add-on to use.

Yes. On the AI Images page you can make a social-post image from a description, or upload a photo of your product and have it placed into a new scene. The AI Department Team plan and the Full Stack Bundle include 20 images a month; AI Studio adds 100 more. Images come out without words or logos (your product's own label is kept), so put captions and prices in the post text. A failed image is not counted. Check every image before you post it.

Rendered videos are hosted by our video provider and the links can expire. Download any video you want to keep as soon as it is ready.

Yes, one: AI SEO/AEO can be bought on its own for RM 79/month — the weekly check of whether AI assistants recommend you, plus the pages and SEO posts written for you — without the Marketing, Sales and Product team. Choose "AI SEO/AEO only" on the Billing page; you can add the team later. For more, AI SEO/AEO Growth is RM 299/month: 40 buyer questions instead of 10, up to 8 checks a month, 2x the SEO writing, rival watch for 3 businesses you name, and pitch emails for the websites AI answers are built from (you send them yourself). It is bought on its own, without the team; the Full Stack Bundle includes the same. The other add-ons (Research, Studio, Character & Product) extend the AI Department Team plan, and the Full Stack Bundle includes Tier 1 and every add-on.

It answers your customers on your own WhatsApp Business number, day and night — prices, opening hours, location, orders, delivery and policies — using only the business information you give it.

• It always says it is an AI assistant and stays on the subject of your business.
• When a customer needs a person, complains, or asks something it can't answer, it never guesses: it tells them your team will reply, and emails you their question with a link to the chat.
• The assistant never sends paid template messages. Meta's own charges: since 1 October 2026 Meta gives each business number 1,000 free replies a month to customers who message you, and charges per reply after that (the rate depends on the customer's country). Meta bills your own WhatsApp Business account for this, so it needs a payment method; AI Department never adds a charge for it. Up to 1500 AI replies a month.

On the WhatsApp page, Step 1: write what it should know — products and prices, hours, location, how to order, delivery, policies and FAQs — and how customers can reach a person. Or press Import from photos, a PDF or your website:

• Up to 5 photos (menu, price list, signboard), one PDF of about 20 pages, or your website (home page plus up to 4 pages like Menu, Prices or Contact).
• The AI writes a draft. Anything unclear is marked [CHECK: …] for you to fix — never guessed.
• Choose Replace, Add below or Cancel. Nothing reaches customers until you press Save. Your files are not kept.

Shopee, Instagram and Facebook pages can't be read automatically — use screenshots. Up to 20 imports a month. Step 2, Try it, lets you ask it questions before any customer sees it.

Yes. Pause it any time from the WhatsApp page and resume with one click; while paused the assistant stops and only you reply. If your number is on the WhatsApp Business app, it stays there: reply from the app whenever you like, and the assistant stays quiet in that chat for a while so you are not talking over each other. If you connected a number that was not on WhatsApp, it works through AI Department only, not the WhatsApp phone app: reply by hand under Recent messages, within 24 hours of the customer's last message. Every message appears under Recent messages. To stop completely, press Disconnect number; you can connect again later. Each account connects one number.

A number on the WhatsApp Business app (version 2.24.17 or newer) — you keep using the app and the assistant answers alongside you — or a number that is not on WhatsApp yet. A number on normal WhatsApp cannot be connected as it is: switch it to the free WhatsApp Business app first, then connect. The number must be able to receive an SMS or a voice call for verification.

Hackers take over WhatsApp numbers by tricking the owner into sharing the 6-digit WhatsApp code ("I sent my code to you by mistake") or by getting them to scan a QR code, which links the hacker's computer. The hacked number then sends zip or .apk files and scam links to every contact.

On your phone, in WhatsApp Business:

• Settings → Account → Two-step verification: set a PIN.
• Never share the 6-digit code with anyone, not even "WhatsApp support".
• Settings → Linked devices: check every week and log out anything you don't know.

What the assistant does:

• It only ever sends text — never a file — and only replies to people who messaged you. Files customers send are never opened or downloaded.
• If a customer sends a zip, .apk or program file, you get an email warning not to open it, and the customer is told their WhatsApp may be hacked and how to secure it.
• A link in the assistant's reply stays only if it is your own website or one you wrote in your business information; any other link is removed.
• Your AI Department login asks for a code from your email the first time you log in on a new phone or computer, so a stolen password alone cannot get into your account.

Got a suspicious message or file? Check it free on the Scam Check page.

Yes — a free week, no card needed. It starts when you finish the brand questions and lasts 7 days. You get the AI team (Marketing, Sales, Product), your Brand Kit and Social Posts, with 10 task runs, 14 AI images (enough for a full week of posts with pictures) and 30 chat messages. It also includes the AI visibility check — whether AI assistants name your business — and if you ran the free check first with the same email, your questions are already there. The other add-on tools (SEO writing and publishing, Research, Studio video, Character & Product, WhatsApp) are part of paid plans. When the week ends, everything you made stays saved; choose a plan to keep going. One free week per account.

Yes. Pay for 10 months and get 12 — 2 months free. Choose Yearly on the Billing page.

• Your allowances still reset every month.
• A yearly plan is one whole package. Add-ons are picked one by one on monthly billing only — for the add-on tools on a yearly plan, choose the Full Stack Bundle. The WhatsApp AI Assistant is billed monthly and cannot be added to a yearly plan yet.
• During the year you can move up to a bigger yearly plan and pay the difference. You cannot move down or switch to monthly until the year ends.
• Ask within 14 days of your first yearly payment and we refund it in full. After that there is no refund for the rest of the year; cancelling keeps your access until the year ends.

Your usage is shown on the Billing page.

On the 1st of every month at 8:00 AM Malaysia time.

By card through Stripe, our secure payment provider (Stripe Link is supported too). FPX is not available for subscriptions, monthly or yearly. If you have a promo code, enter it at checkout.

On the Billing page, tick the add-on and click Update plan. You pay now only for the rest of your current billing month, and the add-on unlocks once that payment succeeds. If your bank asks you to confirm the payment, a "Confirm payment with Stripe" button appears — an unconfirmed change is cancelled after 23 hours and nothing is charged.

It is removed straight away, and the unused part of the month becomes a credit on your next invoice.

Billing → Manage billing → Cancel subscription. You will not be charged again, and you keep access until the end of the month (or year) you have already paid for.

Billing → Manage billing. This opens Stripe's secure page where you can change your card and see or download every invoice.

That action pauses until your allowance resets on the 1st. Everything you already created stays available. Add-on tasks (SEO, Research, Studio) have their own separate allowances, so reaching the Tier 1 task limit does not stop them.

Coming soon: "Build Your AI Team with Claude Cowork", a video course hosted by Sophia, an AI presenter. It will show you, step by step, in simple English and with no coding, how to build your own AI team in Claude Cowork: one folder that works like a whole company, with a rule book, a memory, your brand files and three departments (Product, Sales and Marketing). It comes with a complete setup handbook, step-by-step guides and a starter folder with every template inside. We are still finishing the episodes, so it is not on sale yet. Open Courses in the menu, or the /course page, to see the episode list.

A paid Claude plan, bought separately from Anthropic, and the Claude desktop app: Cowork is not part of the free Claude plan, and the Claude plan will not be included in the course. You will not need an AI Department plan, only a free account. The course is not on sale yet; it opens when all the episodes are ready. It is an independent course by AI Department, not made, sponsored or endorsed by Anthropic.

A free tool on the /scam-check page, with no account needed. Paste a link, a message or a social-media post you were sent, add a screenshot, choose a file you received, or describe a suspicious phone call. A link is opened on our server, not on your phone, and the answer says whether it looks like a scam, why, and what to do next. A file you choose stays on your phone: only facts about it are checked. It works in English and Chinese, and there is a daily limit per person. A check is an opinion, not a guarantee: if a message asks for money, a password or a code, check with the company through its official app or phone number first.

The AI is instructed never to invent prices, statistics, awards, certifications, testimonials or results. When a fact is missing it inserts a placeholder like [ADD: customer testimonial] or [VERIFY: price] for you to fill in. AI can still make mistakes — always review content before you publish it.

Your brand answers, tasks and content belong to your account only — other customers can never see them. To do the work, your content is processed by our service providers: Anthropic (Claude, the AI that writes), Stripe (payments) and our video provider for AI Studio renders.

Yes. Delete tasks from the task card and items from the Content Library. To close your account completely, email admin@verisance.com.my.

Email admin@verisance.com.my. Include the name of the task or page and what you expected to happen.